Essential Information

Cancellations   Complaints   Supervision

NZAC Code of Ethics

The NZAC Code of Ethics guides the counselling practice at Waikato Counselling that is, our practice is based on the core values, ethical principles and ensuing guidelines as set out in the New Zealand Asssociation of Counselling Code of Ethics (NZAC, 2002):

The purpose of this Code is to establish and maintain standards of professional practice for all categories of Member of the New Zealand Association of Counsellors (NZAC) and to inform and protect members of the public seeking their services.  Counsellors of this Association, in assenting to this Code, accept their responsibilities to clients, colleagues, the Association, agencies and the wider community. 

…….This Code needs to be read in conjunction with the Treaty of Waitangi and New Zealand law. Counsellors shall seek to be informed about the meaning and implications of the Treaty of Waitangi for their work. They shall understand the principles of protection, participation and partnership with Maori…..

Session Length

Sessions last for the “counselling hour” of 50 minutes. For many people this is sufficient at any one time. We are comfortable to extend this time as required to ensure that sessions end in a timely manner suited to each person or couple.


If you need to cancel an appointment please try to give your counsellor no less than 24 hours notice.


The counselling practice that we offer is guided by each person we see. Therefore we ask that you direct any complaints to your counsellor in the first instance either by direct contact in a conversation or by email/letter. Ultimately we are accountable for our practice to the NZAC.


Phil and Kristina each attend supervision with different counselling supervisors regularly. This is at least once per month – depending on case load. This is one way we attend to our self care and to ensure that we maintain the best professional practice we can offer.