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Waikato Counselling provides counselling services in Hamilton, New Zealand with counsellors Phil & Kristina Terrey. Thank you for visiting our website. Now a little about who we are …..

Phil & Kristina Terrey, counsellors in Hamilton NZ

Phil:  Married to Kristina we have a blended family of eight adult children with three mokopuna (grandchildren) which has provided us with a rich experience in parenting. My past experience in counselling has involved working in family violence – both victims and perpetrators. Moving on from this I gained experience in counselling people whose lives have been affected by problem gambling, addictions and mental health. From here I worked as a counsllor in a community-based agency where I counselled both individuals as well as couples from all walks of life and with many different issues. Our business had its beginnings in 2017 where I began counselling from home in the evenings through to the present where I now work from home full time.

I love counselling and appreciate the courage people have to share a part of their lives with me. Thanks again for visiting and I look forward to meeting you.

Registered member of the New Zealand Association of Counsellors (MNZAC)

Kristina: Phil and I have lived together in Hamilton since 2009. From 2010 until 2021 I worked for a faith-based social work agency supporting a wide range of families in our Hamilton community. My way of working  in relationship with people grew over the years. In addition to this I gained valuable experience from working alongside social workers and this inspired me to train as a counsellor.  Since graduating in 2019, I have gained valuable experience in counselling people with a variety of issues in their lives, both individuals and couples. Like Phil I love counselling and feel privileged to hear people’s stories, each one different and unique.

Registered provisional member of the New Zealand Association of Counsellors (MNZAC)

How can we help you?

Submit your request and we will contact you within 24 hours.


Person Centred Therapy

Our counselling is informed by Person Centred Therapy which means that the person seeking counselling is in the driving seat of the process. Further, our person-centred practice is bi-cultural, acknowledging the Treaty of Waitangi (a living document signed in 1840 NZ, between Māori iwi and the British Crown).

In this way we are guided by Māori ethics such as

  • aroha ki te tangata (respect for people)
  • he kanohi kitea (face to face)
  • titiro, whakaarongo, korero (to look, listen then speak)
  • manaakitanga (sharing of oneself and resources)
  • kia tupato (cautious)
  • kaua e takatea te mana o te tangata (to not trample on a person’s dignity)

Phil : If I can be empathetic, truthful/honest with my feelings and accept the person unconditionally then they can feel safe enough to explore themselves, who they are and change where and when they want to.

Issues that I work with include ….

Kristina: The cornerstone of my counselling is to form relationships based on trust. Further, I accept people unconditionally – that is, I see people as people where they are deserving of their own thoughts, beliefs and future. I aim to be genuinely present in each counselling session so that in my imperfection I am ‘real’. Finally, empathy – where I see life/situations from the view of the other – is an important part of my counselling.

Areas that I work in include …

How can we help you?

Submit your request and we will contact you within 24 hours.


Experienced Counsellors

Phil Terrey

I come from a working class background growing up in Whanganui. Over the years after leaving school, I gained insight into people through many different work experiences adding richly to my life experience. For instance, I worked as a factory hand, NZ Post Office technician, carpet cleaner, insurance salesman, relief dairy milker, McDonald’s kitchen hand, rural delivery relief driver and church pastor. The one thing I have learned and carried with me through my life journey is that people are important. It is this that has led me to counselling and it’s this that keeps me in counselling – people are important.

I trained to become a counsellor in 2005 – 2007 aged in my forties . My qualification was originally a Diploma in Counselling through Laidlaw College in Palmerston North, NZ. This eventuated from a longing I experienced to help people from all walks of life and not just those that went to church. Prior to this I had practiced as a Baptist Pastor for which I had completed a Diploma course through Carey Baptist College. In recent years I have upgraded my qualification to a Bachelor in Counselling through Laidlaw College in Auckland.


I spent my first few years counselling at ‘Living without Violence’, ‘HRC’ and ‘Family Counselling Centre’. Having gained this experience, I moved to Hamilton in 2009.


In Hamilton, I first began counselling in Addictions and Mental Health with a number of agencies. During this period of time I was able to take advantage of further training opportunities in this field.

Kristina Terrey

I was born in a tiny place called Waikari (Canterbury, South Island). My British parents had not long emigrated from England. I spent my childhood and teenage years in Hamilton where my parents had ultimately settled. After leaving school I went to live in Palmerston North, NZ where I attended Massey University and later married and had a family.


Holiday work for me in my teenage years and early twenties included being a pool attendant and a receptionist at a doctor’s surgery. This was followed by 48 weeks of farm work as I completed a degree in agricultural science. Many memorable hours were spent milking cows, birthing ewes and pressure cleaning pig pens.


Married young at 21 years old, my life was soon busy with children. I gave birth to my seventh and last baby at the age of 43. At this point my marriage ended and I spent 5 years as a sole parent before meeting Phil and marrying for the second time in 2010. My life in a few short sentences. Impossible to describe in detail the experiences and events I encountered along the way that have shaped me into the person I am today.

As a sole parent I was supported by WINZ. To supplement my meagre income I set up and ran a home bakery business delivering cakes to Hamilton cafes. In 2009 I began working for Catholic Family Support Services (CFFS) as a Family Support Worker until 2012 when I trained to become a Financial Mentor. I continued working for CFFS in this role, working with many people in the community listening, encouraging and facilitating families to strengthen their finances.

I trained to become a counsellor over three full-time years at Wintec in Hamilton graduating with a bi-cultural counselling degree: Paetahi Tumu Korero – Bachelor in Counselling in March, 2019 . After gaining provisional membership with the New Zealand Association of Counsellors (MNZAC) , I joined Phil in his work at Waikato Counselling.

How can we help you?

Submit your request and we will contact you within 24 hours.



Monday to Friday from 10am to 6.30pm

Contact Details

Phil Terrey

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(07) 853 3178            

022 019 4546


Kristina Terrey

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(07) 853 3178

022 019 4540



Brymer Rd, Grandview Heights, Hamilton

Contact Form


How much to pay per session?

Individual session: One hour $110.00 (GST incl)

Couples: One hour $130.00 (GST incl)

Cancellation: $40 (GST incl) – charged when you give less than 24 hours notice.

When to pay?

Fees are payable at the conclusion of each counselling session within 24 hours.

Options for payment?

You can pay by internet transfer or cash. We do not have an EFTPOS facility. Invoices and receipts are emailed for your convenience. In the case of funded referrals the provider is invoiced with the exception of Work & Income NZ.

What are the fees for a late cancellation?

The counsellor or client may cancel or defer a prearranged counselling session by giving reasonable notice. If the client fails to attend a session without at least 24 hours prior notice, a $40 fee* is payable by invoice within 24 hours of the missed session (see Terms & Conditions).

*does not apply to funded clients

Terms & Conditions

Cancellation or Rescheduling of Appointments: We appreciate that periodically an unforeseen health, or other concern, may necessitate cancelling or rescheduling a session. We anticipate that if you, or we, need to do this we will let the other person know of this as soon as possible.

If we have sufficient notification of this we can allocate your appointment time to someone else. We reserve the right to stop working with you if you regularly cancel appointments.

If you are cancelling appointments regularly it may mean that this is not the right time for you to be embarking on counselling, or, perhaps another counsellor would suit your needs better than we are. We are happy to explore this with you to help determine what the issues are that are impacting on attendance, and, options for dealing with these.

Is there funding available?

Quotes are provided on request for funding purposes such as Work & Income NZ and other organisations.

Work & Income Disability Application for Counselling forms are provided for people to take to their doctor (GP) and then submit to Work & Income. A person’s eligibility for this funding is income dependent.

PHO (Primary Health Organisations) – we take GP referrals through Pinnacle Midlands Health Network, Hauraki PHO and National Hauora Coalition (NHC).

ACC Registration – We are registered as counsellors under ACC to provide therapy under ISSC (Integrated Service for Sensitive Claims).

What is confidentiality in counselling sessions?

Confidentiality in counselling sessions means that your personal information and session content is protected and private.

What are the exceptions to confidentiality?

Exceptions to confidentiality occur in certain situations such as when there is serious danger in the immediate or foreseeable future to you or others, when your competence to make a decision is impaired, when legal requirements demand that confidential material be revealed and finally, when responding to a complaint about counselling practice.

What is the NZAC Code of Ethics?

Our practice is based on the core values, ethical principles and ensuing guidelines as set out in the New Zealand Asssociation of Counselling Code of Ethics (NZAC, 2020):

The purpose of this Code is to establish and maintain standards of professional practice for all categories of Member of the New Zealand Association of Counsellors (NZAC) and to inform and protect members of the public seeking their services.  Counsellors of this Association, in assenting to this Code, accept their responsibilities to clients, colleagues, the Association, agencies and the wider community. …….This Code needs to be read in conjunction with the Treaty of Waitangi and New Zealand law. Counsellors shall seek to be informed about the meaning and implications of the Treaty of Waitangi for their work. They shall understand the principles of protection, participation and partnership with Maori…..

For a full and detailed explanation of the above please see NZ Privacy Act, 2020 and NZAC Code of Ethics .

Who looks after the counsellor?

Counsellors attend regular external supervision to attend to their self care and to ensure best professional practice.

How can we help you?

Submit your request and we will contact you within 24 hours.

Call now